Validity date: [I08.12.2024]

1. What payment methods do you accept?


We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal and bank transfers. Available payment methods will be displayed at checkout.

2. How can I track my order?


Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through the carrier’s website.

3. How much are the shipping costs?


Shipping costs vary depending on the delivery location and shipping method chosen. Shipping costs will be displayed during the checkout process before you complete your purchase.

4. What is your return policy?


You may return items within [10] days of receipt, provided they are in their original condition and packaging. Please see our Return Policy for detailed instructions on how to return an item.

5. How do I make a return?


To return an item, please follow these steps:

  1. Contact our customer service team at [contact@cosmettics.com] to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Ship the item to the address provided by our customer service team.

6. Can I change or cancel my order?


If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may not be possible.

7. Do you offer gift cards?


We do not currently offer gift cards. Please check our website for future updates regarding gift cards.

8. How can I contact customer service?


You can contact our customer service team by email at [contact@cosmettics.com] or by phone at [ +383 43 944 966 ]. Our team is available to help you with any questions or concerns.

9. Where can I find information about your products?


Detailed information about our products, including descriptions, sizes and materials, can be found on each product page on our website.

10. Are your products environmentally friendly?


We strive to offer products that are environmentally friendly and sustainable. For specific information on the environmental impact of our products, please refer to the product descriptions on our website.

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